Refund policy
Luckd Up Hair – Refund & Return Policy
At Luckd Up, all sales are final. We do not offer refunds, returns, or cancellations once an order has been placed. We take pride in providing high-quality hair and ensure every order is carefully inspected before shipment.
Due to the hygienic nature of hair products, we are unable to accept any returns under any circumstances.
No Returns or Refunds
For safety and hygiene reasons, we do not accept returns or offer refunds on:
- Worn, installed, or altered hair
- Hair with cut lace
- Hair that has been dyed, bleached, toned, or chemically processed
- Bundles or wigs removed from original packaging
- Items not in their original condition
Once products leave their original state, they are considered final sale.
Order Verification & Quality Control
Before shipping, all orders are:
- Carefully inspected
- Photographed
- Recorded during packaging
This process ensures accuracy, quality control, and protection for both the customer and the business.
Fraud & Chargebacks
We take all transactions seriously. Any fraudulent or suspicious chargebacks will be fully disputed using order records, tracking information, and packaging documentation.
Customers who initiate fraudulent disputes may be restricted from placing future orders.
Damaged, Incorrect, or Missing Items
If you receive the wrong item, missing items, or a damaged product, you must contact us within 48 hours of delivery with:
- Order number
- Clear photos of the item(s) received
- Packaging label
We will review the issue and determine if a replacement or store credit is applicable.
Shipping Responsibility
Once an order has been shipped and handed to the carrier, Luckd Up Hair is not responsible for delays, lost, or stolen packages. Please contact the shipping carrier directly for delivery issues.
Contact
For any order concerns, contact us at:
shopluckdup@gmail.com